We have the capacity to run customer service campaigns through 800 numbers or over regular lines, either nationally or internationally.

We provide the international 800 service, which allows us to receive in Costa Rica the calls from your clients all over the world.

800 lines are an automatic reverse charge service through which your clients can communicate for free with your company’s representatives for consultations, requests, comments, etc.

In our customer service lines, we have the capacity to:

• Provide information about your company’s products and services
• Receive and solve complaints
• Respond to suggestions and testimonials
• Take requests
• Provide additional services, at our client’s request

After every contact with a client, and once their issues are resolved, our database is fed with a full information registry, with the goal of transforming every contact into a business opportunity.

We create specialized lines for responding to concerns or detailed enquiries about a specific product or service. They are also used to provide technical support – Help Desk.

We provide this service with thoroughly trained operators, specialized on different subjects so that they are capable of providing information, assistance, advise or technical support to the users or consumers of a determined product or service.

Advertising promotions generate a large number of calls, which can be answered by Interactive Voice Systems and supported by highly trained telemarketing operators.